Equinox | Senior Manager
January 2019 - Present
Business owner responsible for departmental standard operating procedures, strategic planning and growth initiatives across 106 locations. Manages procurement and supply chain operations, digital, technology and marketing initiatives, and customer experience design. In 2019, I managed six new location openings, from the planning, procurement, and design stage, to recruitment, training, and installation. I led people service teams to develop and implement proprietary employee training and curriculum on a national scale. Responsible for sourcing strategic partnerships, I planned and executed large scale events and activations at Coachella, Pitchfork Festival, and the Boston and NY Marathons.
Equinox | Multi Unit Spa Manager, Northern California
November 2015 - December 2018
Skilled team leader responsible for daily activities of seven Spa locations with a focus on sales, client retention, full cycle recruiting, and team productivity. In 2015, I was hired to lead our flagship location through a company acquisition and renovation with minimal employee turnover or revenue impact. Between 2017 and 2018, I directly led a regional team of six Spa managers and 46 Spa associates to 9% YOY growth by developing and maintaining strategic B2B partnerships, improving existing member engagement, and consistently exceeding revenue targets and high-water marks.
SkinPresence MD | Esthetics Manager
February 2014 - November 2015
Responsible for increasing patient engagement and expanding our skilled esthetics and nursing team, I created customized post-operative recovery treatments, a customer rewards program and a monthly membership model. I facilitated the development, design, and supply chain operations of white-label skincare products and oversaw all provider education and sales. Responsible for full cycle recruitment, hiring, and staff development, I doubled our team size and increased repeat customer visits by 22% year over year through marketing initiatives, improved treatment protocols and quarterly events.