Leah Gilmore

leahgilmore@gmail.com leahgilmore Brooklyn, NY

I'm an experienced sales and operations manager responsible for building and scaling top producing satellite teams in global markets. With a strong skill set in business management and strategic planning, I can be relied upon to drive top-line and bottom-line revenue without compromising operational excellence.

Experience

Equinox | Senior Manager

January 2019 - Present

Business owner responsible for departmental standard operating procedures, strategic planning and growth initiatives across 106 locations. Manages procurement and supply chain operations, digital, technology and marketing initiatives, and customer experience design. In 2019, I managed six new location openings, from the planning, procurement, and design stage, to recruitment, training, and installation. I led people service teams to develop and implement proprietary employee training and curriculum on a national scale. Responsible for sourcing strategic partnerships, I planned and executed large scale events and activations at Coachella, Pitchfork Festival, and the Boston and NY Marathons.

Equinox | Multi Unit Spa Manager, Northern California

November 2015 - December 2018

Skilled team leader responsible for daily activities of seven Spa locations with a focus on sales, client retention, full cycle recruiting, and team productivity. In 2015, I was hired to lead our flagship location through a company acquisition and renovation with minimal employee turnover or revenue impact. Between 2017 and 2018, I directly led a regional team of six Spa managers and 46 Spa associates to 9% YOY growth by developing and maintaining strategic B2B partnerships, improving existing member engagement, and consistently exceeding revenue targets and high-water marks.

SkinPresence MD | Esthetics Manager

February 2014 - November 2015

Responsible for increasing patient engagement and expanding our skilled esthetics and nursing team, I created customized post-operative recovery treatments, a customer rewards program and a monthly membership model. I facilitated the development, design, and supply chain operations of white-label skincare products and oversaw all provider education and sales. Responsible for full cycle recruitment, hiring, and staff development, I doubled our team size and increased repeat customer visits by 22% year over year through marketing initiatives, improved treatment protocols and quarterly events.

Skills

  • Microsoft Office
  • Salesforce CRM
  • CX Design
  • Supply Chain Management
  • P&L Management
  • Budgeting & Forecasting
  • Go-to-market Planning
  • Leading Effective Teams

Education

Santa Rosa Junior College

2007 - 2009

Business Administration, Fashion Merchandising & Marketing.